Privacy Policy & Data Protection Notice

Effective Date: September 5, 2026 | UK GDPR & PECR Compliant Notice

1. Data Controller Information

OpenWaveNetworks Ltd ("we", "us", or "our") acts as the Data Controller responsible for processing your personal information when you visit our website, book wireless surveys, or engage our telecommunication services.

  • Company Legal Name: OpenWaveNetworks Ltd
  • Company Registration Number: Registered in England & Wales No. 14829384
  • Registered Office Address: One London Wall, London, EC2Y 5EB, United Kingdom
  • Data Protection Officer (DPO) Email: contactus@openwavenetworks.com

2. Information We Collect & Categories of Data

We process personal data provided directly by you or collected automatically during your visit:

  • Identification & Contact Data: Full name, company name, telephone number, and email address provided during survey bookings or inquiry callbacks.
  • Site & Installation Location Data: Postal address, site floorplans, property dimensions, and RF survey specifications.
  • Financial & Invoicing Data: Billing addresses, VAT identification numbers, line item details, and payment histories.
  • User Generated Content: Customer review text ratings and submitted photos.
  • Technical & Analytics Data: IP addresses, browser types, device information, and site interaction metrics.

3. Legal Bases for Processing (UK GDPR Article 6)

We process personal data strictly in accordance with UK and EU General Data Protection Regulations:

  • Performance of a Contract (Art. 6(1)(b)): Necessary to conduct Wi-Fi site surveys, generate accurate quotes, schedule engineering deployments, and fulfill service contracts.
  • Legitimate Interests (Art. 6(1)(f)): Necessary to maintain network infrastructure security, prevent fraudulent activity, and evaluate site throughput analytics.
  • Consent (Art. 6(1)(a)): Required for publishing customer reviews, utilizing non-essential analytical cookies, or sending promotional announcements. Consent can be withdrawn at any time.
  • Legal Obligation (Art. 6(1)(c)): Retaining financial tax records and statutory accounting disclosures required by UK Companies Act and HMRC.

4. Cookie Policy & Tracking Technologies (PECR Compliance)

Under the Privacy and Electronic Communications Regulations (PECR), non-essential cookies require prior explicit consent:

  • Strictly Necessary Cookies: Essential for site navigation, security token evaluation, theme preferences, and cookie consent management. These cannot be disabled.
  • Performance & Analytical Cookies: Measure website usage and signal visualizer interactions. Enabled only with your consent.
  • Marketing & Personalization Cookies: Used to tailor telecom solutions. Enabled only with your consent.

You can adjust or revoke your cookie choices at any time by clicking Cookie Preferences in the footer.

5. Data Retention Schedules

We retain personal information only for as long as necessary to fulfill the operational purposes outlined in this notice:

  • Consultation & Survey Leads: Retained for 24 months from last interaction unless a service contract is executed.
  • Invoices & Accounting Records: Retained for 6 years following the end of the UK financial tax year in accordance with HMRC regulations.
  • Customer Testimonials & Photos: Retained until consent is withdrawn or removal requested.

6. Data Security & Encryption Standards

We enforce industry-standard security protocols to prevent unauthorized data access, disclosure, or destruction:

  • All web traffic is transmitted via mandatory 256-bit SSL/TLS HTTPS encryption.
  • Cloud data storage is protected using encrypted Google Cloud Firebase infrastructure with strict Firestore Security Rules.
  • Administrative access is strictly protected by role-based corporate Google Workspace authentication.
  • Security vulnerabilities can be disclosed directly to contactus@openwavenetworks.com.

7. Your Data Protection Rights (UK GDPR)

Under the UK General Data Protection Regulation, you possess enforceable rights regarding your personal data:

  • Right of Access (SAR): Request a free copy of the personal data we hold about you.
  • Right to Rectification: Request correction of incomplete or inaccurate data.
  • Right to Erasure (Right to be Forgotten): Request deletion of your personal records where legal retention grounds no longer apply.
  • Right to Restriction & Objection: Object to processing based on legitimate interests or request processing restrictions.
  • Right to Data Portability: Request transfer of your data to another controller in a structured machine-readable format.

To submit a Subject Access Request (SAR) or exercise any of these rights, email contactus@openwavenetworks.com.

8. Right to Complain to the Regulator (ICO)

If you believe our data processing fails to comply with data protection legislation, you have the right to lodge a complaint with the UK independent supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 | Website: https://ico.org.uk